1. Introduction
HigherX is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.higherx.in or use our services.
2. Information We Collect
2.1 Information You Provide
- Name, email address, phone number, and delivery address
- Account registration details
- Order information and transaction history
- Communications and inquiries submitted via contact forms or chat
2.2 Information Collected Automatically
- IP address and browser/device information
- Pages visited, time spent, and navigation patterns
- Cookies and similar tracking technologies
2.3 Information from Third Parties
- Payment gateway transaction data (limited to transaction status; we do not store card details)
- Analytics partners and social media integrations
3. How We Use Your Information
- To process and fulfill your orders
- To communicate with you about your account, orders, and services
- To send transactional notifications such as order confirmations and delivery updates
- To improve our platform, products, and customer experience
- To respond to customer support requests
- To send promotional offers and updates (you may opt out at any time)
- To comply with legal and regulatory obligations
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only with:
- Logistics and delivery partners to fulfill your orders
- Payment processors to complete financial transactions securely
- Technology and analytics service providers to operate and improve our platform
- Legal authorities when required by applicable law or court order
5. Cookies
HigherX uses cookies to enhance your browsing experience, remember preferences, and analyze platform traffic. You may control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on the platform.
6. Data Retention
We retain your personal data for as long as is necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. You may request deletion of your account and personal data by contacting us at info@higherx.in.
7. Data Security
We implement industry-standard technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure.
8. Your Rights
You have the right to:
- Access, correct, or update your personal information
- Request deletion of your data
- Opt out of marketing communications
- Lodge a complaint with the appropriate data protection authority
To exercise these rights, contact us at info@higherx.in.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Continued use of our platform after any changes indicates your acceptance of the updated policy.
11. Contact Us
Email: info@higherx.in | Phone: +91-63624-75652
Address: Brigade Nalapad Center, Garudachar Palya, Mahadevapura, Bengaluru – 560048
